The customer support that you will receive from your cloud website hosting provider is very important, regardless if you have pre-sales questions and you are not a customer yet, or you've got some technical trouble with an active account. Timely and clear information about a question or a problem will save you lots of time and efforts, not mentioning that this is usually a proof that you're ordering from an actual hosting supplier not from a reseller. If you obtain a hosting account from a company that does not own its servers and it cannot access them right away, it is likely that you will wait for a day or two so as to have an answer to any question, therefore your sites may stay offline for quite some time. However, a supplier which provides different means of communication and has a support team available at any time will assist you to right away and help you decrease or fully avoid any downtime and possible losses.

24/7 Customer Support in Cloud Website Hosting

We acknowledge the significance of getting assistance promptly, so our cloud website hosting services feature 24/7 support and several options for communication. In case you don't have an account yet, you can easily phone us or come on our live chat and consult with a live agent, to inquire about our services or check if our servers meet the system requirements for your sites. As a result, you won't end up purchasing a service that you can't use. If you already have your website hosting account with us, you can open a support ticket from your Hepsia hosting Control Panel if the issue is strictly technical or it needs further analysis. Unlike the majority of suppliers out there today, we reply to all of the tickets within 1 hour, so you won't have to wait for an entire day. Our support services are accessible twenty-four-seven, even during public holidays.

24/7 Customer Support in Semi-dedicated Hosting

Whatever the semi-dedicated server that you pick, you're able to reap the benefits of our 24/7 technical support services even on public holidays. Your sites will be available constantly and so will we. With quite a few connection options, you are able to pick the optimal way to contact us and learn more about our services in case you do not have an account yet, or get support if you're already one of our customers. You're able to give us a call, have a chat with a live consultant, send an e-mail message or open a ticket from the Help section of your Hepsia hosting Control Panel. The last two options come with 1-hour reply time guarantee, even though it rarely takes more than 20 minutes to get assistance irrespective of the complexity of the trouble. Using our customer and technical support services, we'll be there for you when you need us, not a couple of days afterwards.

24/7 Customer Support in VPS Web Hosting

In case you rent a Virtual Private Server through us, you'll be able to get in touch with us 24/7 for any server-related issue or fordifferent issues and / or questions associated with the pre-installed software the server is equipped with. In case you haven't ordered a virtual private server plan yet, you'll be able to learn more about our solutions by giving us a phone call or by employing our live chat service. For more technical problems, you can send an email or open a ticket from your billing Control Panel and you'll get assistance within less than 1 hour regardless of the time of the day, even on holidays and weekends. The typical response time generally doesn't exceed 30 mins. In case you'd like to have assistance for third-party software, you'll be able to take advantage of the Managed Services upgrade that you can add to each VPS plan and our admins can help you with any installation or troubleshooting issue you could have experienced.

24/7 Customer Support in Dedicated Servers Hosting

We know how important it is to receive timely support in general, let alone when you manage an entire server, so each dedicated server that we provide comes with 24/7 support with 1-hour response time warranty whatever the matter. The service is free of cost for any type of difficulties with your server or the software that was installed by our administrators during the setup, therefore you are able to get in touch with us as many times as you need, even during holidays. You could either open a trouble ticket from the billing area or you could send an email message, and the actual response time for either rarely surpasses 30 minutes since we have admins available 24-7-365. If you require general info about our servers or you have some billing question/issue, you can also call one of the local phone numbers that we have on 3 different continents or you could use our live chat service and speak with a representative online. For third-party software assistance, we offer you a Managed Services upgrade, which you're able to add to your server package through the billing Control Panel.