A ticketing system is the most popular communication channel that hosting providers offer to their clients. It is usually part of the billing account and is the easiest way to solve an issue that requires a certain period of time to examine or that has to be forwarded to an administrator. In this way, all responses contributed by either side will be stored in one place in the event that someone else wants to work on the given issue and the info in the ticket will be accessible to all parties. The negative side of deploying a ticketing system with most hosting platforms is that it is not part of the hosting Control Panel, which implies that you will need to log in and out of no less than 2 accounts to execute a certain procedure or to get in touch with the hosting company’s help desk support team. In case you desire to administer several domain names and each one is hosted in a different account, you will have to use an even larger number of accounts at the same time. It may also take a considerable span of time for the hosting provider to reply to your ticket requests.

Integrated Ticketing System in Cloud Website Hosting

In stark contrast to what you may find with many other web hosting providers, the ticketing system that we’re using with our Linux cloud website hosting packages is included in the Hepsia hosting Control Panel, which is included with all accounts. You won’t need to memorize different sign-in credentials, since you’ll be able to manage both your tickets and the web hosting account itself from a single location. So, if you’ve got a question or stumble upon a predicament, you can touch base with our customer support team members on the spur of the moment. Our ticketing system features a smart search mechanism. This goes to say that even if you have opened a lot of tickets over the years, you’ll be able to find the one that you want without any hassle. Besides, you can check knowledge base guides to resolving commonly confronted problems.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia hosting Control Panel, which is included with all our Linux semi-dedicated hosting, was built with the belief that you should be able to manage everything related to your semi-dedicated server account from a single place and the trouble tickets aren’t an exception. Our ticketing system is built into the Hepsia hosting Control Panel, so, in case you’ve got a question or bump into a problem, you can touch base with our client service team immediately without needing to go to a different admin interface. You can look through your website files or check various settings in your account whilst sending a new ticket or reading the answer to an older one. In case you have many tickets and you’d like to find a particular one, you can take advantage of the intelligent search box, which is available in the Help section of the Control Panel. We will make sure you obtain a reply in no more than 60 minutes regardless of the essence of your enquiry or issue.