A live chat is one of the channels of communication provided by some web hosting suppliers as part of their support services. Depending on the company, the chat is used for pre-sales, billing and/or technical assistance. This method of contact is quicker as compared to a support ticket and it will make it much less likely to misspell or misunderstand anything in comparison to a call with a representative. Furthermore, if the problem that you have needs some time to be examined and dealt with, you'll be able to do something different in the meantime instead of just waiting, as you would have to do if you call. Also, you can employ a live chat assistance service free of cost as long as you have web access even if your web hosting provider is based in another country and they do not have a local telephone number that you can call.

Live Chat Support in Cloud Website Hosting

Along with the phone and ticket support, our company provides live chat support as well. You will be able to contact us every day, including holidays and weekends, and we will give you more info about the Linux cloud website hosting packages that we supply in case you are not among our customers yet, or about common and billing questions in case you already have a user profile. Though for entirely technical issues you need to open a ticket to the technical assistance team, as such issues need additional time to be resolved, you may still contact us on the live chat for some tech info. For example, we can help you set up an email address in your email client or troubleshoot multiple problems, saving you time and effort. Even when our phone lines are already off for the day, you will be able to speak with a live person.

Live Chat Support in Semi-dedicated Hosting

We have a live chat service that is available to all our prospective and present clients. If you are searching for a new website hosting account, you are able to chat in real time to one of our representatives and receive more details about our Linux semi-dedicated hosting in order to select the optimal plan for your web sites. If you already own an account with us, we will be able to support you in a very timely manner with billing, general and first-level technicalmatters. Although in some instances you may have to open a support ticket as there're issues that cannot be resolved through a live chat, we will assist you with lots of standard tasks, such as setting up an e-mail account in an e-mail client or forwarding one domain to another. As a result, you will get prompt assistance and you will save plenty of time.