If you ever encounter a problem with your site and are incapable of dealing with it yourself, ask the respective web hosting company’s technical support staff to assist you to bring the site back online. A quick resolution would be the most optimal scenario, but a lot of companies reply within twenty four hours and even more, particularly if you are dealing with a hosting reseller. Even if the problem can be easily sorted out, your site may not function correctly or may not be reachable at all for a prolonged interval, so you may lose prospective customers because it is rather unlikely that anybody would be happy to go back to a website that’s out of order. Because of this, you need to make sure not only that you can touch base with your web hosting provider, but also that they can reply and assist you in a timely fashion. If a web app update does not go as planned or you delete something by accident, for instance, the site should be restored swiftly so as to avoid elongated inaccessibility.

One-Hour Response Guarantee in Cloud Website Hosting

With a cloud website hosting from our company, you can forget about waiting for hours and hours, or even one whole day, to get an answer to an email or a support ticket. Regardless of when you contact us, we’ll lend you a hand within no more than sixty minutes with any sales and technical enquiries that you might have. As a matter of fact, our real reply time rarely surpasses 20 to 30 minutes. Since we are at your service around the clock, you’ll always obtain help in a well-timed fashion and we are aware of exactly how essential that is in the Internet world. As soon as you contact us, we will answer your queries. If you confront any technical issue, we will solve it for you, or we’ll provide you with all the needed information if there is something that you need to do yourself.

One-Hour Response Guarantee in Semi-dedicated Hosting

We guarantee that if you open a helpdesk ticket via your web hosting Control Panel or send an email connected to your semi-dedicated server, you will obtain a reply within only one hour. You can get in touch with us whenever you want in regards to billing, technical or general matters and since we’re available 24 hours a day, you will invariably receive assistance in a well-timed manner. Based on the specific question or issue, we will give you more information, eliminate the problem if it has been caused by something that is within our reach or tell you what actions to take if you have to tweak a given setting for an app that we don’t have access to. You can forget about waiting around for a whole day for each single answer. Actually, in most cases we answer tickets and emails within twenty to twenty five minutes max.