Despite the fact that this isn't the keyfactor in order to identify a reliable cloud website hosting supplier from a bad one or a reseller from an actual provider, having the option to call and communicate with a live person is a sign that you aren't working with a one-person company and that you'll be able to reach somebody if you're looking for help. The phone support for website hosting services may vary from standard to professional, which means that the issues which can be resolved with a phone call differ depending on the particular service provider. Generally, these issues are simpler and feature billing or first level tech issues since more difficult tasks generally need a support ticket where both you and the sysadmins can track what is going on with a given issue. Nonetheless, the option to call your supplier will save you a lot of time and efforts for the countless small issues which will eventually show up at the time you manage your hosting account.

Phone Support in Cloud Website Hosting

All of our cloud website hosting plans feature telephone support fourteen hrs per day even on official holidays, which means that if you do not have an account yet, you'll be able to give us a call and find out more about our solutions or whether we meet the system requirements for your sites. For your benefit, we have local phone lines in the U.S.A., the United Kingdom and Australia, so that you'll be able to call the number that is closer to you. If you are a current customer, we can help you in a timely manner with all of the general and billing matters as well as with numerous tech matters in order to save you time and efforts - we are aware of the fact that in some cases it's more convenient to talk to a live person and get things done promptly. Certainly, some issues simply cannot be resolved on the telephone, so in such a case you will be able to employ our ticketing system.

Phone Support in Semi-dedicated Hosting

The support services forall the semi-dedicated server packages that we provide include live phone support for fourteen hours a day. In case you are unsure which package is appropriate for your websites, you would like to find out more about a plan's specifications or you're looking for any other info on our solutions, you can call any of the local phone numbers which we have in the U.S.A., Great Britain and Australia and our support representatives will help you. If you already own an account, you're able to get in touch with us about sales and general matters, although we are usually able to assist with a lot of tech issues as well. For entirely technical troubles you need to employ our in-built ticketing system where the conversation between you and our technical support crew will be in 1 place, which is the better option if your issue requires more time to be taken care of or it needs to be escalated to our sysadmins.