Client Support Channels
A Sixty–Minute Ticket Response Guarantee
All your help requests will be replied to in maximum 1 hour after the trouble ticket or email was received. If your issue calls for further assistance from a sysadmin, we will direct the support ticket or the e–mail to the person in charge, right away and will leave a comment to let you know that more time will be required for discovering a solution. If you take advantage of the Optional Managed Services package, any of the server management services included there will be performed whenever you decide.
A First–Class Client Care Service
Our client support team will be available to you round–the–clock should you require assistance while working with the Control Panel or with any of the applications that we have pre–installed for you on the dedicated server. Furthermore if you require assistance handling the regular admin tasks on your dedicated web hosting server, you can have a look at the Optional Managed Services package, that includes backup disk space, OS updates every week, installation and problem troubleshooting procedures, server monitoring and rebooting procedures, etc.
A User–Friendly Help Section
Each Linux dedicated servers hosting package is fitted out with our charge–free Control Panel, which features a fully detailed knowledge base plus a selection of educational video tutorials. Whenever you need help working with the Control Panel, just click the Videos or Help buttons situated in the top right corner.