Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center Section

  • In the Control Panel you’ll find an in–depth Help Center section offering tons of instructional articles and regularly asked questions. They are compiled by our support team of qualified techs. Simply fill in your question and our smart software will return the most suitable answer.

  • Top quality support service

  • Instructional Video Clips

  • For all of you who wish to learn how to handle a commonly experienced problem by watching a tutorial video, we have added a collection of video tutorials to our Control Panel. All the video tutorials are brief and simple to comprehend. They offer visual demonstrations of different web site management actions.

  • Intuitive help center

  • A One–Hour Ticket Response Guarantee

  • We back up all semi–dedicated servers with a 24x7x365 customer service and a one–hour support ticket response time guarantee. Our expert technical support engineers will be online for you 24x7 to reply to your enquiries and to remedy any issue that you could chance upon. Just submit a customer support ticket from the Help Center section and we will reply to you without any delay whatsoever.