1 hour ticket response
Timely support is our major objective and that’s why we’ve got a team of competent tech support engineers who will be happy to provide a prompt reply to any question that you might have. Simply post your helpdesk ticket from the Control Panel and we will get back to you within 60 minutes at the latest. Actually, we work hard and aim for a twenty–minute support ticket response time.
A Top–Class Help Desk Service
Our technical support staff members have huge experience in the Linux cloud website hosting packages industry and are knowledgeable enough to offer a rapid answer to your problem. If, however, the problem at hand is not within the competency of a customer support engineer, the client support ticket will be forwarded to a developer or system administrator for further investigation.
An Easy–to–Navigate Help Center
Included in the Control Panel is an intuitive Help Center, which offers you various information sources. You can search through a frequently updated knowledgebase featuring web hosting account administration articles and web site management articles, check out the step–by–step video tutorials or explore the F.A.Q. archive.